AI & Automation
AI Customer Support Assistant
An AI assistant that answers order, return and product questions on website chat and WhatsApp.
← All case studies
ClientE-commerce brand
CategoryAI & Automation
Timeline8 weeks
PlatformiOS & Android
65%queries resolved automatically
24/7instant replies
2 minavg. response (was 4 hrs)
The challenge
The support team was overwhelmed by repetitive 'where is my order' questions, and response times had reached several hours.
Our solution
We connected an LLM-powered assistant to the store's order system and knowledge base, with a clean hand-off to human agents for complex cases.
Key features
✦ Order lookup✦ WhatsApp bot✦ Human hand-off✦ Knowledge base✦ Analytics
Tech stack
PythonLLM APIsNode.jsWhatsApp APIRedis
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